According to recently posted Forbes Article”Everybody knows the frustration of calling to a customer service line and having to deal with an automated interface. They work well enough, but it takes some effort. After repeating yourself a few times, you find yourself wishing that you can just punch your answers in or talk to someone at one of those offshore centers with heavy accents.
Therein lies the next great challenge of computing. While we used to wait for our desktop computers to process our commands and then lingered for what seemed like an eternity for web pages to load, we now struggle with natural language interfaces that just can’t quite work like we’d like them to.” So developers were working on Consumer Driven Super-computing which reduces the workforce of employees in these agencies. So in advance don’t prefer a BPO job since it is not a recession proof job.